Terms of Service

1. Introduction

Welcome to FreeDutyEdge. These Terms of Service govern your use of our tax-free shopping consulting services. By engaging our firm, you agree to these terms and to act in good faith throughout our professional relationship.

2. Service Eligibility

2.1. Client Information – Our services are available to individuals and organizations and authorized representatives. Accurate information is required for all engagements.
2.2. Engagement – Tax-free services commence upon written confirmation and agreement on scope and fees.
2.3. Professional Conduct – We expect respectful and lawful conduct in all interactions.
2.4. Confidentiality – All information shared is treated as confidential and protected by professional privilege.

3. Fees and Payment

3.1. Fee Structure – Fees are agreed in advance and may be hourly, fixed, or retainer-based.
3.2. Invoices – Payment is due within 30 days of invoice unless otherwise agreed.
3.3. Late Payment – Late payments may incur interest as permitted by Singapore law.
3.4. Cancellation – Cancellations must be made in writing. Fees for work already performed are non-refundable.

4. Service Delivery

4.1. Scope of Work – The scope of tax-free services is defined in the engagement letter.
4.2. Changes – Any changes to the agreed scope must be confirmed in writing.
4.3. Client Cooperation – Clients must provide all necessary information and documents in a timely manner.

5. Limitation of Liability

5.1. Liability – FreeDutyEdge is liable only for direct damages caused by gross negligence or willful misconduct. No liability for indirect or consequential damages.
5.2. Professional Responsibility – We act in accordance with Canada law and professional standards.

6. Data Protection

6.1. Data Processing – Business and tax-free data is processed in accordance with our Privacy Policy.
6.2. Records – We retain records as required by law and professional regulations.

7. Refund Policy

7.1. Refunds – If you are dissatisfied with our tax-free services, you may request a review within 14 days of service delivery. Refunds are considered on a case-by-case basis and may be granted if the service was not delivered as agreed or if there was a clear error attributable to our firm.

8. Final Provisions

8.1. Severability – If any provision is found invalid, the remainder remains in effect.
8.2. Governing Law – These terms are governed by Canada law. Jurisdiction is Canada.